Electronic signatures (or eSignatures) are one of my favourite examples of being able to use process and technology to strike the trifecta of improved client experience, efficiency, and risk …
My favourite ‘no brainers’ for process improvement
Everyone wants quick wins, and I’m no different. Even as a long-term thinker, I love a quick win. All else being equal, 15 minutes a day saved now, means more than an hour a week we can invest into …
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Do the Gemba advice walk
Gemba literally translates to 'The Real Place', but in the Kaizen context means the place where the work gets done. The engine room. The more effective your workspace (both real and virtual), the …