I hope you find these videos insightful and helpful. Let me know what you think in the comments.
CX vs efficiency, and the role of choice: When looking at process design, there’s often a trade-off between Client eXperience, and efficiency.
Better emails mean less risk: Ever overheard someone with bad phone manner? Ever taken steps to ensure it’s improved? What about email manner?
Effective written communication is not just a client experience item, it also reduces rework/waste and risk.
Avoiding ‘Complexity Creep’ with enhanced FDS: Are you looking at how you can adjust your existing FDS process to an enhanced framework? You might be at risk of experiencing ‘complexity creep’. Learn more in this video, or read the full article here.